Create an Item
HOW TO CREATE AN ITEM?
Before creating an item in your menu you must define and create menu categories or sections.
1. Click "Create New Item" under the relevant section
2. Complete the relevant fields.
MAIN DETAILS OF THE ITEM
Item Images
Image of your item. This is the image which describes your item in the best way.
To insert an image to the item, click on the blue + sign to upload the image from your device.
NOTE
Menu images must have the following specifications:
573 x 300 pixels
JPEG/JPG format
Not more than 150 kB in size.
Title
The name of your item.
Price
The price of your item. If not rounded up, use a dot in between digits (ex: 15.95).
Quantity
The number of items available if your stock is limited. Leave it blank if you have no limitations.
NOTE
The system can only promise an approximate amount of this item to be enabled and you may see an over-use to some extent. (the quantity for the item applies for the whole chain.)
Coupon #
The unique code that identifies every item on the menu (in every section). Every item must have a unique coupon code.
Recommended to be set in the following format: two capital letters + two numbers. ex: AA01.
NOTE
All stores in your chain needs to use the same coupon code for the same item, this will ensure the proper functionality of the different tools in the dashboard.
Strikeout Price
Mark this on items with a promotional price. The old price will appear with a strike-through next to the discounted price.
Example:
your item price is $10. You decided to promote the item and put the price of $8 for a special sale.
How to add a strikeout price
- Add the old price to the "Strikeout Price" field.
- Add the new price to "Price field".
- Click "Save All changes" to save the changes.
- Click " Publish" to publish the changes.
- This is the final result.
Description
In this field, add a detailed description of your product so the customer will have information about the item. Cannot exceed 256 characters.
Example:
The item is a sandwich combo.
Possible description to be placed: whole grain bread, 2 slices of tomato, double mayo, gouda cheese, medium drink of your choice.
Item Aliases
Aliases are keywords which customers can use to search for their desired items easily.
Put the keywords for item search in this box. In case of multiple keywords, they should be separated with a comma ( , ).
It is recommended to provide aliases for every visible item.
Example: item is a vegan cheese sandwich.
Aliases to put: cheese, sandwich, vegan
Tax Category
Tictuk will calculate the tax for you automatically. If this item is taxable, select its tax category from below to achieve the most accurate tax calculation, based on the customer's location.
NOTE
Check your configuration with your project manager before using the tool to ensure if this is supported. This tool works only if the tax engine is connected.
NOTE
When you select a tax category, leave the tax (%) field empty.
Tax (%)
If you need to apply tax to the item put the number in that field. The stated value will be the tax in percentage.
To remove tax, place 0 in the tax field.
NOTE
If you wish Tictuk to auto-calculate the tax on this item, LEAVE THIS EMPTY and SELECT a TAX CATEGORY.
Catalog # - integrated menus only
The catalog number is the ID number of the item in your POS system.
★ Featured / Special
Check this box to promote items at the carousel or "Best Sellers".
Items marked as Featured / Special will appear on the main page of your App/E-commerce/Chat (Facebook).
We recommend building a special section for featured / special items for best sellers.
NOTE
You can mark a maximum of 3 items for the website/mobile app, and 10 items for chat.
Available
This checkbox refers to the visibility of the item. To enable or disable items, check or uncheck this box. Do not delete any items, as doing this will delete data. If your item is no longer available for customers, hide it using this checkbox.
One Time
Check this when the product can be purchased ONLY ONCE per user. Used primarily for promotional items, to avoid multiple-time purchase from the customer.
Unique Deal
Check this on promotional products that are NOT VALID with other promotions or discounts.
Is Pizza
Check this if the current item is Pizza. (relevant for integrated menus)
Free Delivery
Check this if you want to provide free delivery for orders that includes this item.
This choice will override any other existing setup for delivery fees.
Minimum Order
This tool is used to provide a promotion that is based on a minimum order amount (example: the customer gets a free burger / discounted item only for orders that cost over 40 $).
Check this box to override any existing Minimum Order settings (for pickup or delivery).
Item Availability
Created item is available during store's opening hours by default.
To customise the hours for the item availability , click on "Open item Availability".
Choose if you want the item to be available during the Open Hours (Store Hours) or if you want to assign the item its Custom Hours.
Custom Hours
By choosing Custom Hours for an item, you can determine the specific days and hours for when the item will be available.
Example: you can make an item only available within 12:00 and 15:00, or only on weekends.
Click and drag to cover the area of time and days that you want the item to be available or not.
Alternatively, you can click on each cell to mark it as open or closed.
NOTE
White parts in the time chart indicate that the item is available.
Blue parts show the times when the item is not available.
Setting item availability using Events
You can schedule the availability of an item for special occasions (festive/holiday specials, out of stock, etc.) by setting an Event. Through an event, you can make an item available or unavailable during a set amount of time.
To know more about Availability and Events settings visit this article: https://support.tictuk.com/portal/en/kb/articles/item-availability
Attention
Click “Apply” and then “Save All Changes” if any changes were done at the menu!
Make sure to save regularly while working on changes and/or updates.
“Save All Changes” button is green and will appear at the bottom of your screen.
Click "Publish" to publish the saved changes.
It will appear on the left side at the top of your screen.
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