Notification and Alert Settings
HOW TO CONFIGURE NOTIFICATION AND ALERT MESSAGES FOR WHATSAPP, MESSENGER AND TELEGRAM?
1. Login Tictuk and find your main store.
2. Go to "Store configuration" and select "Chat Ordering System".
3. Configure notifications and alerts at "Notification and Alert Settings"
PICKUP ORDER RECIPIENTS
That setting allows to receive real time pickup order alerts. Put the Telegram account to configure the setting.
Only one email can be placed in the field.
If you need to state more than 1 Telegram account for pickup orders notification click "+" and place the account in the new field.
DELIVERY ORDER RECIPIENTS
That setting allows to receive real time notifications for delivery orders. Put the Telegram account to configure the setting.
Only one email can be placed in the field.
If you need to state more than 1 Telegram account for delivery orders notification click "+" and place the account in the new field.
ORDER SEEN ALERTS
That setting allows to receive real time alerts if the order was accepted for processing. Put the Telegram account to configure the setting.
Only one email can be placed in the field.
If you need to state more than 1 Telegram account for order seen alerts click "+" and place the account in the new field.
EMAIL RECIPIENTS TO RECEIVE INCOMING ORDERS
Place email address to receive notifications of each incoming orders.
If you need to place more than 1 email address separate them with comma.
ORDER IS READY MESSAGE
Write the message you want your customers to receive once you mark an order as ready.
This is available ONLY if you receive incoming orders via Telegram.
Character limit is 256 max.
PICKUP IS READY MESSAGE
Write the message you want your customers to receive once you mark an order as pickup ready.
This is available ONLY if you receive incoming orders via Telegram.
Character limit is 256 max.
CURBSIDE IS READY MESSAGE
Write the message you want your customers to receive once you mark a curbside is ready.
This is available ONLY if you receive incoming orders via Telegram.
Character limit is 256 max.
CUSTOMER SERVICE URL
The URL will be used to forward users to your own Contact page when they request to leave a message/request customer service.
The button will be placed at:
- The first message in the ordering flow
- The reset message users when they do not complete their order
- The final message after they complete an order
Related Articles
Chat: General Settings
HOW TO CHANGE SETTINGS FOR CHAT AND THE WEB STORE? 1. Login Tictuk and find your main store. 2. Go to "Store configuration" and select "Chat Ordering System". 3. Scroll down and find "General Settings". STORE NAME Users who communicate with your chat ...Push Notifications for Drip Campaigns & Retargeting Campaigns
What Are Push Notifications? Push Notifications are alerts/messages notifying the user of a new message, update, or other piece of information; a PN can be received both when an app is closed or while the user is in an active session on the app. They ...Find a Store
HOW TO FIND A STORE? 1. Login to Tictuk. 2. Select the relevant language. This is the language that your store is set up in. 3. Find the "Store" field and click. 4. Type in the name of your store. 5. Choose the relevant store. Note: the list is ...How to Add Apps to Braze SDK
Braze SDK lets you collect session data, identify users, and record purchases and custom events through your website or app. It's also used to engage with your users by sending in-app messages and push notifications directly from the Braze dashboard. ...Store Opening Hours
WHERE TO FIND STORE OPENING HOURS? 1. Login to Tictuk. 2. Find your store. 3. Click "Store" section (menu at the left side). 4. Scroll down to "Opening Hours". NOTE White parts indicate that the store is closed. Blue parts indicate that the store is ...