Discounts & Coupons

Discounts & Coupons

WHAT DO "DISCOUNTS & COUPONS" SECTION DO?

The "Discounts & Coupons" section allows:
1. Setting up a Percentage Discount for the entire menu, a selected section, or a specific item.
2. Setting up a Fixed Amount Discount for the entire cart or individual items.
3. Setting up Add Item Discount for specific item discounts with conditions or to add free items.
4. Creating a Banner or Offer on the deals page. Available on the eCommerce platform only.

HOW TO CREATE THE DISCOUNT?

Discounts can be created for all branches (chain) or for one store only.

DISCOUNTS FOR STORE

If you want to create a discount in a particular store, go to that store to create it and it will only apply in that store.

DISCOUNTS FOR CHAIN

If you want to create a discount that applies to all branches, go to MAIN ORG, which is the general store that has the entire chain.

STEP - BY- STEP INSTRUCTIONS ON HOW TO CREATE THE DISCOUNT

1. Log in to Tictuk.
2. Choose the store or chain where you would like to have the discount.
3. Go to the "Marketing Tools" section and select " Discounts & Coupons".
4. Click "Create New Discount".

 
5. Complete the relevant fields.

 

Please note that you can hover over each checkbox on the screen, and a full explanation will appear: 


PERCENTAGE DISCOUNT

The discount will be set up as a percentage.

FIXED AMOUNT DISCOUNT

The discount will be set up as a fixed value.

ADD ITEMS AS DISCOUNT

This configuration adds item(s) to the customer's cart.

NAME

That is the name of your promotion. This name will be seen by the customer in the order summary.

DISCOUNT AMOUNT

Enter the desired discount amount or choose the product.
Example: If there is 30% off, write 30 in the box.

DESCRIPTION

Add a description to your coupon – visible to the users.

MINIMUM ORDER

Specify if there is a minimum purchase amount for the discount to apply. If there is no minimum amount, leave it at 0.

COUPON CODE

Choose a Coupon code name for the coupon (this appears on analytics and is what the users will enter).
If you don’t insert a coupon code it will be available for all users in every order.

QUANTITY

Set a limit on coupon redemptions if you wish; otherwise, leave it blank.

API ID

API ID is available for POS integration only.

REQUIRE LOG IN

This discount will require users to log in in order to be applied. 

DISPLAY IN COUPON WALLET 

This discount will automatically appear inside the coupon wallet. 

ONE TIME

This discount is only applicable once per user.

UNIQUE DEAL

If you want the customer to only have this coupon available, check this box. 
This coupon cannot be combined with any other discount.

FREE DELIVERY

This configuration enables 'Free Delivery' to be added to the customer's cart. 


Don't forget to fill out the 'Coupon Code' and 'API ID' box above with the same coupon name. If these fields are not completed, you won't be able to create the Free Delivery coupon.  

VALID ORDER TYPES

Select if you want the discount to apply to pickup, delivery, curbside and/or table side.
To remove an option, click the X on the option box.

VALID CHANNELS

Specify whether the discount applies to the entire menu, a section of the menu, or one or more items in particular.
If you choose a section or items, select the items you want the discount to apply to.

If the discount applies to all stores (MAIN ORG), the available options are: ENTIRE MENU (full menu) and ITEMS (product).

DISCOUNT AVAILABILITY

At the bottom, select the hours in which the discount is available. They can be the same hours as the store, you can select new ones or create a temporary event.
In order for it to apply during the same store hours, the green check mark must be set to During Open Hours as shown in the following image:

HOW TO SET UP CUSTOM HOURS FOR THE DISCOUNT?

If you want the discount to apply at a specific time or day, click on Custom Hours and select the days and times you want the discount to apply.

Blue color: Active
White color: Not active

If you want to deactivate or activate a discount on a specific day and time, you can use a temporary event

HOW TO SET UP THE EVENT FOR THE DISCOUNT?

Click on New Event.

A. Name of event
B. Choose the date and time of the event
C. Choose the end date and time of the event
D. Select if you want the promotion to be during this time:
Available
Unavailable
E. Click on Apply

6. Click "Apply" to save all changes.


Once a Discount is created, it will appear in this list. You can remove or disable the discount.
We recommend not deleting any discounts.

INDIVIDUAL COUPONS

After creating a coupon, let's call it a 'parent coupon', you can create a 'child coupon' also known as 'individual coupons.'  These are created under the 'parent coupon' and inherit its settings, such as discount amount or validity period. 
Each 'individual coupon' code is unique and can only be used by one person.
This ensures that each customer receives their own personalized discount and reduces the abuse of the same coupon code.


HOW TO CREATE INDIVIDUAL COUPON? 

click on the 'create individual coupons' button on the right and this screen will open up: 

  1. Coupon Quantity - You can set a limit on how many individual coupons can be generated under each parent coupon.
  2. Coupons per user - Specify the number of coupons that each user can use.
  3. Exp. Date & Time - Define the expiration date and time for the coupons. This ensures that the coupons are valid only for a specified period.
After configuring the above settings, click on 'create individual coupons' > upon creation a CSV file with the unique coupon codes will be automatically download. 

HOW TO ACTIVATE OR DEACTIVATE THE DISCOUNT?

To deactivate, choose the box INACTIVATE (1) then click on SAVE ALL CHANGES (2).

To delete, click on the trash can (1) then click on SAVE ALL CHANGES (2). 


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